Hotel and Travel
Hotel Reservations – AES is improving its technology
Headquarters Hotel
Sheraton Seattle
Seattle Map
AES has changed platforms and is now utilizing Passkey as the online hotel reservation system. Passkey is an innovative booking engine allowing you as the attendee to make, modify or cancel your hotel reservation in real time, 24/7. Detailed information on hotels and room types is available at your finger tips. Automated confirmations are sent immediately to your e-mail address. Please contact Experient Housing if you have questions at 800.460.7314 or 330.425.9330.
AES encourages everyone to use the discounted hotels that have been arranged for you. Confirming your room using a preferred hotel allows AES to maintain consistent and competitive registration, exhibit space and other service fees from year to year.
Individual reservation deadline is Thursday, November 6, 2008.
Three ways to confirm your hotel room:
Book On Line (Credit cards only)
PLEASE NOTE: Your e-mail system or spam blocker may be preventing you from receiving important messages, including your hotel confirmation responses from Experient, the official AES Housing Bureau. Please remember to check your spam filter frequently.
Mail or Fax: 330.963.0319 (Credit Cards only)
Experient Housing
2451 Enterprise Parkway East
Twinsburg, OH 44087
Call the Housing Customer Service Team at Experient
Monday – Friday, 9:00 a.m. – 5:00 p.m. (Eastern Time)
Phone: 800.460.7314 (US & Canada)
330.425.9330 (International)
Questions: E-Mail Experient – the official AES Housing Bureau
E-Mail: aes2008@experient-inc.com
Frequently Asked Questions
Q: What should I do if the hotel is sold out or if I receive this response online from Passkey, "No lodging matches your search criteria. Please change your search options and retry"?
A: The official AES Housing Bureau, Experient, is continually working with hotels to obtain additional rooms as needed. If your dates can’t be confirmed online please contact Experient Housing to submit your request. If Experient can not confirm a room immediately they may offer another AES hotel or place you on a wait list for the AES hotel of your choice. You will be contacted once there is availability and your request can be confirmed.
E-mail: aes2008@experient-inc.com
Phone: 800.460.7314 (US & Canada) or 330.425.9330 (International)
Hours: Monday – Friday, 9:00 a.m. – 5:00 p.m. (Eastern Time)
The last day to make new individual reservations is Thursday, November 6, 2008 and Friday, October 3, 2008 for groups.
Q: When can I confirm my hotel room?
A: Members received an e-mail in May to announce housing opened at which time detailed information became available on the AES Web site. AES encourages everyone to book hotel rooms through the official Housing Bureau, Experient, making use of the discounted hotels that have been arranged for you. Confirming your room using a preferred hotel allows AES to maintain consistent and competitive registration rates, exhibit space and other service fees from year to year.
Q: How do I confirm a hotel room?
A: There are three ways to confirm your hotel room. Please see the details above.
Q: Will I receive a hotel confirmation?
A: Yes. A detailed confirmation will be automatically emailed to you for online reservations. All other confirmations (mail, fax or phone) will be sent within 72 hours of receipt. Please review the confirmation carefully and contact the housing bureau immediately if you have any questions.
Q: Which hotel will be used for the AES Headquarters this year?
A: The Sheraton Seattle Hotel will be this year’s Headquarters hotel. The hotel is located next to the Convention Center at 1400 Sixth Avenue, Seattle, WA 98101 USA.
Q: What should I do if I’d like to arrive early or extend my stay?
A: Anyone who is interested in arriving early or extending your stay should contact Experient Housing. Experient will contact the hotel to request the early or extended dates. Experient will follow up with you within 72 hours to confirm the availability and rates, based on the hotels response.
E-mail: aes2008@experient-inc.com
Phone: 800.460.7314 (US & Canada) or 330.425.9330 (International)
Hours: Monday – Friday, 9:00 a.m. – 5:00 p.m. (Eastern Time)