How long is the mobile app available?
The mobile app is available until the end of the Digital Select viewing period (Tuesday, March 18, 2025).
How do I install the app on my phone?
Visit the mobile app webpage for download information.
Who do I contact for technical questions about the app (not downloading, etc.)?
If you are experiencing technical difficulties with the mobile app, please contact support@ativsoftware.com.
Am I automatically logged in?
No. When you access content that is open only to those who have registered for AES 2024 (e.g., peer finder, posters, adding events to your calendar, etc.), you will be prompted to sign in with your AES credentials.
How do I log in?
When you access content that is open only to those who have registered for AES 2024 (e.g., peer finder, posters, adding events to your calendar, etc.), you will be prompted to sign in with your AES credentials.
I'm having trouble logging in, who do I contact for help?
If you are onsite in Los Angeles for AES 2024, please visit the Member Center for assistance. If you are not onsite, please email info@aesnet.org.
Can I see the content of the mobile app on my computer?
Yes. Visit the online planner and your computer will redirect you to the desktop version of the mobile app.
How do I know there is an update to mobile app content? How do I update to the most recent app content?
Tap the red banner at the top of the home screen to refresh the content of the mobile app. This banner will appear anytime new content is available.
Can I personalize my notification settings?
Yes! Click the 'Settings' gear at the bottom of the app's homepage, then tap 'open settings'. It will open your mobile device's notification settings where you can manage your preferences.
How do I find an educational session?
Enter any search term (title, keyword, speaker, etc.) in the search bar on the home screen.
How do I find sessions on a specific day?
From the home screen, tap “browse sessions by day” to see an itemized list of sessions on each day of AES 2024.
How do I search by type of session (symposia, SIG, special lecture, etc.)?
From the home screen, tap either “browse sessions by type” or the “program” tab at the bottom of the app. Tap the program session type of interest and the list will filter to only those results.
How do I find sessions that relate to specific content or demographics?
From the home screen, tap “session filters”.
- To find sessions relevant to a specific career stage (e.g., early, mid, or senior), tap “career stage” in the filter and then select the career stage of interest. Select as many items as desired and then click “done” to filter the results.
- To find sessions relevant to a specific demographic (e.g., clinical, research, first time attendees, young professionals), tap “demographics” in the filter and then select the demographic of interest. Select as many items as desired and then click “done” to filter the results.
- To find sessions relevant to a specific professional role (e.g., APPs, advocates, nurses, pharmacists, etc.), tap “target audience” in the filter and then select the profession of interest. Select as many items as desired and then click “done” to filter the results.
- To find sessions relevant to a specific content area (e.g., DEI, pediatrics, geriatrics, patient perspective), tap “session content” in the filter and then select the area of interest. Select as many items as desired and then click “done” to filter the results. You can also find continuing education (CME, nursing CE, and pharmacist CE) in this area.
How do I find the location of a session?
The session room number is located on the session page in the mobile app on the right, approximately one-third from the top of the screen.
How do I know what time the session starts/ends?
The session’s start and end times are in the listings, on the session page in the mobile app, and on the schedule.
How do I know who is speaking in a session?
Presenters are listed on the session page in the mobile app, approximately one-third from the top of the screen. All presenters are listed in the “speakers” section as well.
How do I know which sessions offer credit?
From the home screen, tap “session filters” and then select “session content”. You can select CME, Nursing CE, and/or pharmacy CE. Select as many items as desired and then click “done” to filter the results.
How do I know which sessions will be available on-demand in Digital Select?
From the home screen, tap “Digital Select (On Demand)”. You will see a list of sessions by day that will be recorded and made available after the meeting in the on-demand period.
When will the on-demand sessions be available?
Sessions included in the on-demand period (Digital Select) will be available on Wednesday, December 18, 2024.
How long will the on-demand sessions be available?
Sessions included in the on-demand period (Digital Select) will be available through Tuesday, March 18, 2025.
How do I share a session with a colleague who is also attending?
On the session page in the mobile app, there is an icon on the left side under the orange bar that looks like a square with an up-pointing arrow. Tap that icon to share the session info via your mobile device’s sharing system (AirDrop, text message, email, etc.).
How do I bookmark a session?
On the session page in the mobile app, there is an icon on the right side of the screen. Tap that icon to bookmark the session. When it is bookmarked, the icon will turn a solid color.
How do I take notes in the app during a session?
On the session page in the mobile app, there is a button under the title (“notes”). Tap that button to add notes to your session. When a note is added, the notes button will turn a solid color.
How do I add a session to my calendar?
On the session page in the mobile app, there is a button under the title (“schedule”). Tap that button to add the session to your calendar. When it is added, the calendar button will turn a solid color.
Where can I find my calendar?
Tap on the “favorites” button at the bottom of the home screen. A list of the items added to your calendar will be visible with the option to export the notes and bookmarks to a PDF and to email the notes and bookmarks. You can also see your scheduled items by tapping the “build your schedule” icon on the home screen. The event calendar is marked on each day in faded squares. You can tap on these squares to see which events are scheduled at that time on that date. If you have added sessions to your personal calendar in the app, those sessions will overlay the core event calendar in bold boxes on the scheduled date and time. You can remove this overlay by tapping the orange and gray diamond icon on the top right of the screen.
How do I export my calendar to sync with my Outlook calendar?
After you have added events to your calendar in the app, go to the “build your schedule” icon on the home screen. From there, tap the “email” button at the top right. From there, you can email a copy of the schedule to yourself (tap the “send” button) in PDF and CSV files as well as iCal items for each session on your calendar.
***Please note: if a session is updated after an iCal file has been generated, the updated content will not be reflected on the Outlook calendar item.
Can I find and contact other AES 2024 attendees in the mobile app?
Yes, through the Attendee Directory. Tap “Attendee Directory” at the bottom of the home page. From there, you can search for attendees by name, state, city, employer, or credential. If the attendee has opted into the Attendee Directory, you will be able to see their profile. Once you find another person’s profile in the app, you can tap the conversation bubble icon in the upper left of the profile. This opens a messaging feature within the app. You can then send a message to that person.
How will they know I have contacted them?
If allowed, the mobile app will send a notification to the attendee that a message has been received.
How do I see my messages?
In the attendee directory, tap “view your messages.”
Can I see the email address of other attendees?
No. Direct contact information for attendees is confidential. The attendee will have to provide that information to you directly.
How can I easily share my contact information with other attendees in the mobile app?
In the mobile app, you can create a QR code to share your profile info with others. Tap the “more” icon (three horizontal dots) at the bottom right of the app. Then, tap “contacts.” From there, tap the “hamburger” menu (three horizonal orange lines) at the top right of the app. Select “display contact code” to show your personalized QR code. To receive another person’s profile, select “scan contact code” and the mobile device will open the camera to receive that information. Simply ensure the QR code is within the teal box within the camera.
Where can I find general information about the meeting?
Tap the 'general information' icon. The information is organized in purple blocks. Tap on the block of interest and the information will expand.
How do I claim credit?
Evaluation and Credit Claim for the AES 2024 Annual Meeting will be available on the meeting website and mobile app on Friday, December 6, 2024. Evaluation and Credit Claim for the AES 2024 Digital Select (On-demand) will be available on the meeting website and mobile app on Wednesday, December 18, 2024. Click the “more” button on the app screen > click “About the Education” > click Evaluation and Credit Claim. Note: Please use your email address (used during event registration) and registration ID.
Does it matter if I’m claiming live or on-demand credit?
Yes. Because live meeting participants will also have access to AES 2024 Digital Select (On-demand) on December 18, 2024 - March 18, 2025, it is important that only live credits attended (December 6-10, 2024) are claimed through the live credit claim link and the sessions attended in the on-demand period (December 18, 2024 – March 18, 2025) are claimed through the on-demand credit claim link.
How do I find poster sessions?
To access the poster sessions, click on the “poster sessions” icon on the home page. From there, you’ll be able to select one of the three poster sessions. Each session will include information about the poster, including abstracts in alphabetical order by title.
How do I find the virtual poster hall and browse posters?
Click the “virtual poster hall” button on the home screen. The redirect link will ask you to sign in with your AES credentials. You’ll then see a screen with your AES information (name, address, email, and picture, if one is uploaded). You’ll be asked to click one of two buttons (below). Click the green “proceed” button to go to the posters and abstracts. To sign into the virtual poster hall, You will need to log in with your myAES credentials. Once logged in, you will be able to search for posters and browse by poster number, title, date, and presenter.
Please contact abstract@aesnet.org with any questions about the virtual poster hall.
How do I search abstracts and posters?
You can search abstracts – keywords, title, authors – from the search bar on the home page of the app.
I see abstracts but no posters. When will posters be available?
Posters will be available at 8:00 AM Central on Friday, December 6, 2024.
How long will posters be available for viewing?
Posters are available Friday, December 6, 2024, through Wednesday, March 18, 2025.